Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.) we will also pay the return shipping costs via regular mail.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund far more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Privacy and security policy

We will not sell or rent any of the information provided to us by you. To order from us, it is necessary to  give us personal information, such as your name, shipping address, email address. In order to lessen the chance of packages getting lost, it may also be useful to provide your phone number. For order processing, we use a secure shopping cart and payment processing PCI compliant gateway PayPal. We do not collect or store any payment-related data ourselves.

The shopping cart does need to use local storage (no cookies) to carry out the shopping transaction. We use Google Analytics to better understand customer preferences, and this service does use cookies. More information on Google Analytics cookie usage can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

When you subscribe to our newsletter, you have the right to unsubscribe at any time. A link to do so is provided in the emails.

For product giveaways, it is necessary to provide us your name and email address. Winners will be announced as described in the giveaway, but will also be contacted privately via the given email address. The email addresses given during a giveaway may be used for news and promotions sent by us to the recipient, but will not be shared with third parties. Must provide a US address (50 states) to ship the item to.

Effective date of this policy: December 1st, 2018.

Terms

This website is maintained and managed by VisiBel, Ltd. with registered office in 24 Holborn Viaduct, London, United Kingdom, and represented in the US by Visible Brands, LLC, a New Hampshire registered company.

The website has been built and is being maintained for the purpose of introducing and selling products to consumers. If you are not a consumer, please do not use this web site to purchase goods. Contact us if you wish to become a reseller.

All images and any website content, and content created by us and posted to social networks is protected by national and international copyright and intellectual property laws.

Visibel, Ltd. has the right to authorize or prohibit any use or distribution of site content and any texts or graphics created by us.